![]() ![]() In our experience, InstallShield is usually not the problem. ![]() If they are still running-especially after a reboot-it usually indicates that a problem occurred during the installation or uninstallation. They should exit when their task is finished. Neither the InstallShield nor the unInstallShield should be running after you've finished installing a program or finished uninstallling a program. ![]() As for the unInstallShield, specifically, it is a small program that is only used when a program is uninstalled. ![]() And you cannot run a second instance of an InstallShield component if it is already running. So, whether you are installing one of our programs for the first time or you are updating one of them (or our driver database) with one of the maintenance updates available on our website, they are using InstallShield. This is because we use an industry-standard installer (InstallShield) for both our installers and our updaters. When it is accurate, it notifies the user that a component of InstallShield (such as unInstallShield) is running in the background and needs to be closed before the installer or updater can run. Unfortunately, the error 432 message does not seem to always report the correct fault. When the user clicks the “OK” button, the installer or updater abruptly ends. A typical example of the error message is shown below:
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